By RAY SHARMA and Azure Security News
Global cloud communications company, Infobip last week announced its full Communications Platform as-a-Service offering is now available on Microsoft Azure.
The Azure deployment is the latest step in Infobip’s technology collaboration with Microsoft that sees Infobip adding its omnichannel capability to Microsoft’s platforms for the benefit of all enterprise and B2B customers seeking easy to scale customer engagement and customer service solutions that span contact center, marketing, security and authentication services.
As the company edges towards an IPO, Infobip is looking to use Microsoft’s ecosystem to access new business opportunities, share leads and differentiate its expertise to drive transformation for all.
The decision will see Infobip working closely with Microsoft and its partner ecosystem to help build demand, sales planning for partner-to-partner empowered selling and deliver marketplace-led commerce for end customer transformation. Infobip’s Consultancy and Technology Partnership arm will also provide access to appropriate resources such as product documentation and training through its partner portal.
Infobip’s infrastructure on Azure includes omnichannel support through its Contact Center solution ‘Conversations’, the automated customer engagement engine ‘Moments’ and AI powered chatbot building function ‘Answers’ that all sit on top of a wide range of programmable channels.