New communications platform runs on the same network as Microsoft Teams.
Microsoft has revealed Azure Communication Services (ACS), a new platform that it says will enable developers to add video and voice communications, instant chat, and SMS features to mobile, desktop, and web apps.
The first fully-managed cloud-based platform of its kind, ACS promises to advance customer engagement and provide next-gen customer support functions. As with other business phone systems, the technology streamlines communications, in this case via the same infrastructure used by Microsoft Teams.
This secure network has proven reliability, is GDPR-friendly, boasts low-latency, and automatically scales depending on demand. Developers can create new workflows through user-friendly APIs and SDKs and utilize other existing Azure protocols too.
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